This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services related to buying, selling, and managing cryptocurrency.
1. Information We Collect
We collect the following types of personal information:
a. Information You Provide
- Name, email address, phone number
- Government-issued ID for verification
- Financial and payment details
- Support inquiries or feedback
b. Automatically Collected Information
- IP address and browser type
- Device identifiers
- Usage data (e.g., pages visited, time spent)
c. Third-Party Information
- Identity verification partners
- Analytics or advertising platforms (e.g., Google)
2. How We Use Your Information
We use your information to:
- Provide and manage your account
- Process transactions and verify identity
- Improve our services and user experience
- Communicate about updates, promotions, or support
- Comply with legal and regulatory requirements
3. Legal Basis for Processing (GDPR)
If you are in the EU or UK, we process your personal data based on:
- Consent (e.g., for marketing)
- Contractual necessity (e.g., to provide services)
- Legal obligation (e.g., anti-money laundering laws)
- Legitimate interests (e.g., to improve service)
4. Sharing of Information
We do not sell your personal data. We may share information with:
- Identity verification and KYC service providers
- Payment processors and financial institutions
- Regulatory authorities as required by law
- Data analytics and marketing service providers
All third parties are contractually obligated to protect your information.
5. International Transfers
Your data may be processed outside your country. When we transfer data, we use safeguards such as Standard Contractual Clauses or ensure the recipient country has adequate data protection laws.
6. Your Rights and Choices
Depending on your location, you may have rights to:
- Access or correct your personal data
- Delete your account or data
- Object to or restrict data processing